Collections & Credit Manager Sample Resume and Resume Template


Taylor Anderson

604 Harmony Lane

Pleasantville, CA 94588

(925) 555-1234

PROFILE

Collections & Credit Manager

· With more than 16 years experience working with business and consumer accounts.

· Proven track record reducing delinquencies and bad debt, maximizing recovery, improving quality assurance, hiring better qualified candidates, improving training and staff development, increasing morale, and decreasing turnover.

· Strategic thinker who has successfully managed several startup operations and served as a turnaround expert to improve productivity.

· Computer skills include Microsoft Office (Word, Excel, PowerPoint, Outlook) Microsoft Project, Siebel, Genesis.

Areas of Expertise:

· Recruiting and Hiring Staff

· Training and Staff Development

· Motivating through Incentives / Contests

· Scheduling Staff

· Performance Evaluations

· Determining Deposits Based on Credit

· Evaluating Out of Territory Customers

· Evaluating New Account Credit Risks

· Managing Approval Activities

· Approving All Exceptions

· Real Time Credit Scoring

· Quality Control

· Call Monitoring

· Monthly and Quarterly Forecasting

· Budgeting and Controlling Expenses

EXPERIENCE

RELIANT ENERGY – Houston, Texas

2001 to 2004

Collections Manager (2003 to 2004)

Promoted to manage outbound and inbound collections for a business services center with 1.6 million accounts and $250 million in business and consumer receivables. Supervised 4 supervisors and 65 representatives. Managed relationships with two primary collection agencies, while developing a third. Reported to the vice president of credit and collections. Communicated with managers in sales and marketing, billing, legal, regulatory, and customer service call centers.

· Improved efficiency and productivity by developing and implementing a collection training program.

Credit Manager of Business Services (2001 to 2003)

Participated on a team that established business services credit and collections department to transition company in response to deregulation in Texas. Managed $85 million in receivables in business services credit and collections.

· Hired 50 to 60 employees and handled conversion of staff from Houston Lighting & Power (HL&P).

· Personally brought 15 to 20 qualified employees over from Cingular Wireless who had predictive dialer experience and higher skills levels.

· Worked with vice president of credit to write and implement credit and collection policies for business services in accordance with company’s objectives and PUC guidelines and regulations.

· Brought delinquency down from 30% to 40% to 5% when converting over from HL&P.

· Implemented a quality assurance program with voice and data monitoring scoring to recognize strengths and areas for improvement (system required supervisor to monitor 5 to 10 calls a week per representative).

CINGULAR WIRELESS – Houston, Texas

1992 to 2001

Manager of Collection Services (1997 to 2001)

Coordinated and directed all collection operations, meeting bad debt expense and recovery. Reported to the director of collection services.

· Grew area from 10 collectors to 60 to handle an increase from $20 million to $80 million in receivables and 200,000 to over 700,000 customers.

· Implemented usage of a predictive dialer system.

· Improved cash flow to collections and reduced bad debt by implementing a new collections system to monitor receivables.

· Completed every month at $1 million to $1.5 million under budget for bad debt, under 2% of all receivables.

· Lowered bad debt expense by millions of dollar by implementing a fraud detection system, which allowed monitoring of real time usage and unusual patterns in usage.

· Decreased turnover significantly.

Collection Services Supervisor (1992 to 1997)

Managed $50 million in annual collections and supervised 22 collectors responsible for canceled accounts no longer active yet prior to turnover to outside collection agencies.

· Averaged 17% for outside recovery, which was 130% of goal.

· Achieved as high as 104% of plan for collection of prior month’s billing.

· Served as system administrator for Digital’s Mosaix Predictive Dialing System.

CITICORP NATIONAL SERVICES, INC. – Houston and Dallas, Texas

1988 to 1991

Collection Supervisor – Indirect Automobile Division

Managed all collection activities from 15,000 accounts with an $85 million net balance. Supervised 8 collectors and administrative support staff.

· Hired originally as a supervisor in the Dallas office and moved to Houston when company relocated.

· Reduced average daily delinquency from 13% down to 6% in 3 months after Citicorp inherited new accounts from Citbank-Florida.

· Decreased repossession rate from 6% to less than 3%.

ADDITIONAL EXPERIENCE:

J.C. PENNY COMPANY, INC.

Collection Supervisor / New Accounts Manager / Authorization Supervisor

EDUCATION

UNIVERSITY OF TEXAS AT ARLINGTON – Arlington, Texas

1980

Bachelor of Science in Social Work

Training:

· Xcellence: Critical Skills in Supervision

· Bill Arnold Collections

· Focused Interviewing

· Business Ethics

· Kepner Tregoe Project Manager

· NACM Credit / Collections Professional’s Training

· Dun & Bradstreet Business Collections

· Excel / Windows / Word / Microsoft Project

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>