1110 ? Hay Street, Fayetteville, NC 28305 • firstname.lastname@example.org • (910) 483-6611 ________________________________________________________________________________________________________
To benefit an organization that can use a retail and customer service professional with exceptional supervisory, communication, and organizational skills and a background in customer service, furniture sales, and data entry.
A.S. degree in Business Management, Sinclair Community College, Dayton, OH, 2001. Currently enrolled in University of Dayton and working toward a B.S. degree in Business Administration; degree anticipated in 2003.
FURNITURE SALES ASSOCIATE. Rhodes Furniture, Dayton, OH (2002-present). Provide customer service and perform merchandising and display tasks for this busy furniture retailer. • Assist customers in selection and purchase of merchandise; process credit applications. • Perform follow-up calls to ensure customer satisfaction after the point of sale.
• Direct warehouse personnel to restock floor from existing back stock. • Consistently received outstanding marks on all performance appraisals. • In 2002, was recognized for having the highest carpet sales in the district.
CUSTOMER SERVICE MANAGER. Staples, Dayton, OH (2001-02). Directed all aspects of the operation of the front end and copy center areas of this large office supply wholesaler, supervising 15 cashiers and copy center employees. • Interviewed, hired and trained all new personnel; performed employee evaluations.
• Prepared and maintained operational paperwork, including inventory logs, computer printouts, copy machine usage logs, and management reports.
• Wrote weekly schedules, prioritized and assigned daily tasks for employees in my area. • Performed periodic stock checks, inventory control, and ordering to ensure a strong in-
stock position on fast-moving items.
PATIENT REPRESENTATIVE. The Medical Center of Dayton, Dayton, OH (1998-01). Acted as liaison between patients, family members, medical staff, and health agencies in the emergency room of this busy medical center. Counseled family members, logged in patients, and entered patient information into the hospital’s computer system.
CUSTOMER SERVICE COORDINATOR. Nextel, Inc., Dayton, OH (1994-1998). Performed a wide variety of customer service tasks, as well as some clerical and secretarial duties in this fast-paced cellular phone service center. • Received and processed customer orders for new service and equipment installation,
cessation of existing service, and changes to existing service and equipment. • Collected money for payment of current and delinquent bills and accounts; investigated
complaints about bills and service; arranged for adjustments and extensions of credit. • Prepared and maintained sales proposals for account executives and managers, as well
as studies of WATTs lines.
Other Experience: QUALITY ASSURANCE SPECIALIST AND ASSISTANT SUPERVISOR. Life Insurance of Ohio, Inc., Dayton, OH (1992-1994). Supervised five data entry clerks providing customer service. Excelled as a troubleshooter for correcting policies rejected by the computer. SWITCHBOARD OPERATOR. Ohio Telephone & Telegraph, Dayton, OH (1994-1995). Routed and connected a large volume of incoming local and long-distance calls.
Excellent personal and professional references are available upon request.