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Summary of Qualifications
Over eight years experience.
Thorough knowledge of all hotels operations.
Excellent oral, written and training communication skills
Excellent guest relations skills especially in creating “special touches” and resolving Guest concerns.
Strong analytical skills including trend analysis and the ability to develop new tactics to resolve problems.
Excellent eye for details, can identify and carry out actions to improve the appearance of the property, and employees as well as establish special actions that exceed guest’s expectations.
Positive, energetic, upbeat approach to employee relations and guest complaints.
Excellent computer skills especially word processing, hotel operating systems and spreadsheet creation.
Remarkable ability to ensure proper selection, training, motivation and counseling of all employees.
Great ability to ensure professional, positive employee attitude and attentiveness.
Exceptional ability to promote good employee communication through feedback, oral and written communication, and excellent training.
?????.. Hotels & Towers, ???????..
2000 – Present
Plan and organize accommodation, catering and other hotel services.
Promote and market the business.
Assume authority for the total hotel in the absence of the General Manager and serve as Assistant General Manager for all activities within the hotel.
Ensure that each department head is aware of operational goals and is supplied with the necessary tools to accomplish them.
Manage budgets and financial plans.
?????? Hotels & Towers, ??????..
Responsible for all household staff and for effective liaison with all colleagues.
Deputized in Management’s absence.
Completed such aspects of general administration, e.g. weekly stock and consumption account, bed book, guest list etc, as required by Management.
Prepared all household staff rotas and duties, excluding kitchen.
Ensured that Excellence Hotels operates to the standards required management.
????? Hotels & Towers, ??????.
1996 – 1998
Management Trainee (under supervision)
Managed the daily operations of the Hotel including Conference Management, Rooms, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, Spa, and Safety functions, as well as other functions as assigned.
Directed and monitored the activities and performance of the Hotel operational teams.
Provided counsel, advice, and assistance to aid executive committee members and department heads in achieving their short and long-term objectives.
Implemented Hotel policies, procedures and the overall operating philosophy.
??????. Degree in Hospitality Management
University of ?????? (1996)